Ratings & Reviews

Overall Rating

5
(160 reviews)
97.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Dinesh P. - |Recommended: YesNew Move In Experience — I moved in recently, Kylan, the staff is exceptionally friendly. Property needs to have enough parking spots for each floor. Perimeter road needs to have temporary parking spots to unload things from car as parking garage has only one entrance. Great high ceilings, nice walk-in closets.
response from property -Hi Dinesh, Thank you for taking the time to leave us this review. We're sorry to hear that you didn't feel your experience merited a higher rating. We work hard to make the experience as pleasant as possible for all of our residents, but we understand that some residents have concerns. We'd love to hear your thoughts on what we can do to help our tenants have a better experience and would welcome your candid feedback. If you have anything you'd like to share with us to help us improve the situation, please feel free to reach out to us anytime at 469-575-6312 or email us at manager@mansionsmercercrossing.com. Again, we'd love to get your feedback so that we can resolve any concerns you may have. Thank You, The Mansions at Mercer Crossing Team
submitted by Osmar H. - |Recommended: YesOk — Ok
response from property -We always strive to provide top-quality service to every guest and we are pleased to hear that you have enjoyed your experience here at The Mansions at Mercer Crossing!
submitted by Carly A. - |Recommended: YesOverall — Beautiful location Feels like a very safe location, and very calm
response from property -Hello Carly, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and positive response! We take pride in offering our residents a comfortable, welcoming community within a fantastic location. If you have any further feedback, please feel free to reach out to us at leasing@mansionsmercercrossing.com. Best, The Mansions at Mercer Crossing Management Team
submitted by Lovis B. - |Recommended: YesGreat Place So Far — I have no serious issues. It's been a very nice place so far.
response from property -Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
submitted by DeAnna H. - |Recommended: YesJust Moved In This Is My First Week, Good So Far — Maintenance cleaned carpet each day, debri left out in hallway and in trash shoot was taken care of quickly. Someone did allow their pet to poop in hallway and was stepped on and spread around on carpeted walkway areas, other than that, so good so far
response from property -Hi DeAnna, We are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered a great experience. Your opinion is valuable to us and by you sharing it with us, you not only encourage our team; you give us the necessary information to be our best! Thank you so much, The Mansions Team
submitted by Eduardo V. - |Recommended: YesThe Mansions At Mercer Crossing — Great location, great apartments layout and friendly community.
response from property -Eduardo, Thank you so much for your review. We appreciate you. Kindest Regards, The Mansions at Mercer Crossing
submitted by Tyrance H. - |Recommended: NoMy Review — There are certain aspects about this community I like, however, some of the issues out weight the good.
response from property -Tyrance, Thank you for taking the time to review our community. We're sorry to hear about your experience with us and we'd love to talk this through. If you're willing to speak with us, please send us a private message with your contact information to manager@mansionsmercercrossing.com and we will contact you ASAP. We look forward to speaking with you! The Mansions Mercer Crossing Team
submitted by KHEERSTEN J. - |Recommended: YesNew Resident — The complex is nice and the apartment is modern looking on the inside but the noise level is ridiculous. It is located near a lot of things in the area. I can hear my neighbors next door and above me. Plus I got a pool view which I will never get again anywhere. These people at the pool party and blast loud music everyday from at least 2pm until 10pm. I have a small child and I work during the week so the weekends are my time of peace. It makes me not want to be in my apartment during those times especially the weekends. No one ever tells them to keep the music down to a reasonable level. I can’t hear my tv or even hear myself speaking to someone inside my apartment because the music is so loud.
response from property -Hello Kheersten, We appreciate your feedback and would like to discuss the matter further with you and see how we can resolve the issue. Please feel free to contact us at manager@mansionsmercercrossing.com. Thank you, The Mansions at Mercer Crossing Team
submitted by Tarik E. - |Recommended: NoNot What Expected — Where to start. Getto Trash No parking No cell service No one picks up after the dogs People leave bulk trash in garage They put fees on every single thing that you can think of. Move in was a nasty apartment that was not turned around clean. Pool is great and the gym. Be amazing place if they put in the work for what I am paying.
response from property -Hello Tarik, I am sorry to hear about your less-than-best experience. Customer service is essential to us, and we would like the opportunity to resolve your concerns. Please let us know what we can do to improve your experience. Thank you for your time and feedback regarding the situation. The Mansions Mercer Crossing Team
submitted by  - |Recommended: YesThis has been my first apartment and first place to live in Texas. The Mansions has officially become my home in Texas. I love it here 😎😎🥰🥰,
response from property -Hello, Thank you for taking the time to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure. Thank you, The Mansions Mercer Crossing Staff
submitted by Makeda E. - |Recommended: YesChange For The Better — When my family and I first moved here back in July of 2021, it didn't start off very well because a lot of the staff members weren't really attentive and certain things in the apartment didn't work. But over time, a lot of the staff members seemed to have really come around. I love the maintenance staff here They assist with problems right away and I love that they are friendly and helpful. We also have new people in the office that are so friendly and helpful as well They are so approachable and always willing to assist when asked. I love that they have a new camera system in the garage because it helps me feel more secure, especially when it comes to my children who work at night. Most of all, I love that the neighborhood is so friendly and safe to walk around We have fun activities and everyone is so nice I am glad we moved here and I am very pleased with all the new changes that seem to happen more every month I hope the Corporate Office will continue to keep this kind of rapport going because it is a wonderful thing to be happy where you live It's awesome to live in a neighborhood that makes you want to come home
response from property -Hello Makeda, We appreciate and welcome your feedback. Its been an absolute pleasure having you here. Your continued encouragement is welcome. Please contact us at leasing@mansionsmercercrossing.com if you have suggestions for additional improvements in our community. With Appreciation, The Mansions at Mercer Crossing Management Team
submitted by Yahima T. - |Recommended: YesMe Gusta Mucho Estos Apartamentos — I like
response from property -Thank you for your feedback, Yahima. Please let us know if there is anything we can do to improve. The Mansions at Mercer Crossing Management Team
submitted by Betty G. - |Recommended: YesLeaving — Great place to live staff folks are the best
response from property -Thank you for taking time to post this review, Betty. We are very pleased to offer you a 5-star living experience and greatly appreciate your feedback. We care about our residents and value you as a part of our community. Warmest Regards, The Mansions at Mercer Crossing
submitted by Rafael V. - |Recommended: YesNice — Everything is great
response from property -Thank you for your 5-star review, Rafael! We are delighted to hear how much you enjoy our wonderful community. We take pride in maintaining friendly staff and a beautiful property, please reach out anytime at (469) 575-6312 and leasing@mansionsmercercrossing.com if there is anything else we can do to keep the smile on your face. Take care, The Mansions at Mercer Crossing Management Team
submitted by Circe O. - |Recommended: YesExcellent — Excellent utilities. Excellent and cordiality of personal the leasing high professional
response from property -Hello, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide professional, top-notch customer service for both prospects and residents. If you have any further feedback, please contact us at leasing@mansionsmercercrossing.com. Best, The Mansions at Mercer Crossing Management Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose