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Ratings & Reviews
Resident Reviews
|Recommended: Yes. — .
response from property -Abigail,
Thank you for the rating. We would love to hear more of your opinion regarding our apartment homes.
Warm regards,
The Mansions at Mercer Crossing Management Team
|Recommended: YesExcelente — Gran lugar estamos encantados de nuestro apartamento, del lugar en general y sobre todo de la atención del personal, en especial de la señorita CAROLINA, quien personalmente nos ha atendido de una excelente forma...
muy agradecidos y felices de nuestro nuevo hogar
Thank you so much for your review! We always strive to make your living experience a great one!
|Recommended: YesTwo Women Working In The Office — I lived here for quite a while. When I first moved in, 4209, the front door and house cleaning were a mess, but the male office staff handled it kindly and quickly. I don't remember this exactly, but I'm sure he gave me a choice. When I said there was a place with and without a washing machine, when I said I wanted a place with a washing machine, I said there was, so I moved to 9402, but there was no washing machine. I went down to the office on a working day and talked, but I felt quite bad as I gave a very unkind word and an unpleasant feeling with another female employee in front of me. I'll go and talk again next Friday, but I don't want to face the male manager and the two women at the office who were on the moving day today.
Hello,
Thank you for taking the time out of your busy schedule to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure.
Thank You,
The Mansions at Mercer Crossing Team
|Recommended: YesSign The Lease — Everyone on the staff is so friendly and helpful. Any questions I have, they are willing to answer even if I call multiple times. The cleanliness of this complex is amazing, I definitely chose the right place to live
Hello Camry,
Thank you for taking the time to leave us a review. We appreciate the positive rating and kind words! We take pride in offering our residents a clean, comfortable community. If you have any further feedback, please feel free to reach out to us at leasing@mansionsmercercrossing.com.
Best,
The Mansions at Mercer Crossing Management Team
|Recommended: YesReally Nice Place To Live — Complex is real nice
Covered parking is a nice plus
Area is pretty An real close to Dallas which is perfect
Hello Rickey,
Thank you for taking the time out of your busy schedule to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure.
Thank You,
The Mansions at Mercer Crossing Team
|Recommended: YesNew Move In Experience — I moved in recently, Kylan, the staff is exceptionally friendly. Property needs to have enough parking spots for each floor. Perimeter road needs to have temporary parking spots to unload things from car as parking garage has only one entrance. Great high ceilings, nice walk-in closets.
Hi Dinesh,
Thank you for taking the time to leave us this review. We're sorry to hear that you didn't feel your experience merited a higher rating. We work hard to make the experience as pleasant as possible for all of our residents, but we understand that some residents have concerns.
We'd love to hear your thoughts on what we can do to help our tenants have a better experience and would welcome your candid feedback. If you have anything you'd like to share with us to help us improve the situation, please feel free to reach out to us anytime at 469-575-6312 or email us at manager@mansionsmercercrossing.com.
Again, we'd love to get your feedback so that we can resolve any concerns you may have.
Thank You,
The Mansions at Mercer Crossing Team
|Recommended: YesOk — Ok
We always strive to provide top-quality service to every guest and we are pleased to hear that you have enjoyed your experience here at The Mansions at Mercer Crossing!
|Recommended: YesOverall — Beautiful location Feels like a very safe location, and very calm
Hello Carly,
Thank you for taking the time to leave us a review. We appreciate the 5-star rating and positive response! We take pride in offering our residents a comfortable, welcoming community within a fantastic location. If you have any further feedback, please feel free to reach out to us at leasing@mansionsmercercrossing.com.
Best,
The Mansions at Mercer Crossing Management Team
|Recommended: YesGreat Place So Far — I have no serious issues. It's been a very nice place so far.
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesJust Moved In This Is My First Week, Good So Far — Maintenance cleaned carpet each day, debri left out in hallway and in trash shoot was taken care of quickly.
Someone did allow their pet to poop in hallway and was stepped on and spread around on carpeted walkway areas, other than that, so good so far
Hi DeAnna,
We are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered a great experience. Your opinion is valuable to us and by you sharing it with us, you not only encourage our team; you give us the necessary information to be our best!
Thank you so much,
The Mansions Team
|Recommended: YesThe Mansions At Mercer Crossing — Great location, great apartments layout and friendly community.
Eduardo,
Thank you so much for your review. We appreciate you.
Kindest Regards,
The Mansions at Mercer Crossing
|Recommended: NoMy Review — There are certain aspects about this community I like, however, some of the issues out weight the good.
Tyrance,
Thank you for taking the time to review our community. We're sorry to hear about your experience with us and we'd love to talk this through. If you're willing to speak with us, please send us a private message with your contact information to manager@mansionsmercercrossing.com and we will contact you ASAP. We look forward to speaking with you!
The Mansions Mercer Crossing Team
|Recommended: YesNew Resident — The complex is nice and the apartment is modern looking on the inside but the noise level is ridiculous. It is located near a lot of things in the area. I can hear my neighbors next door and above me. Plus I got a pool view which I will never get again anywhere. These people at the pool party and blast loud music everyday from at least 2pm until 10pm. I have a small child and I work during the week so the weekends are my time of peace. It makes me not want to be in my apartment during those times especially the weekends. No one ever tells them to keep the music down to a reasonable level. I can’t hear my tv or even hear myself speaking to someone inside my apartment because the music is so loud.
Hello Kheersten,
We appreciate your feedback and would like to discuss the matter further with you and see how we can resolve the issue. Please feel free to contact us at manager@mansionsmercercrossing.com.
Thank you,
The Mansions at Mercer Crossing Team
|Recommended: NoNot What Expected — Where to start.
Getto
Trash
No parking
No cell service
No one picks up after the dogs
People leave bulk trash in garage
They put fees on every single thing that you can think of.
Move in was a nasty apartment that was not turned around clean.
Pool is great and the gym.
Be amazing place if they put in the work for what I am paying.
Hello Tarik,
I am sorry to hear about your less-than-best experience. Customer service is essential to us, and we would like the opportunity to resolve your concerns. Please let us know what we can do to improve your experience.
Thank you for your time and feedback regarding the situation.
The Mansions Mercer Crossing Team
|Recommended: YesThis has been my first apartment and first place to live in Texas. The Mansions has officially become my home in Texas. I love it here 😎😎🥰🥰,
Hello,
Thank you for taking the time to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure.
Thank you,
The Mansions Mercer Crossing Staff