Ratings & Reviews

Overall Rating

5
(120 reviews)
99.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by Shirelle M. - |Recommended: YesI Think It's Great So Far, I'm Two Months In. — I love the layout and my neighbors who are all respectful of the time of day and their cleanness when it comes to community property.
response from property -Hello, Shirelle Thank you for your review. We are happy to hear that you haven't had any problems with your neighbors and the cleanliness has been good. We strive to keep the community clean and welcoming. Thanks again for your review. Warmest Regards, The Mansions at Mercer Crossing Management Team
submitted by Anna N. - |Recommended: YesRobert is the friendliest lease agent I have ever met He is very patient and respectful, will recommend the place to anyone ❤️ I don’t live here but love the place, and will in the future.
response from property -Thank you for your kind words, Anna! We love hearing about our awesome staff, as they work extremely hard to provide a great experience for our current and future residents! We would love to hear more of your experience with us! Warmest Regards, The Mansions at Mercer Crossing Management Team
submitted by Lisa G. - |Recommended: YesMy Review — I love the Mansions. The parking is difficult at times. However, we have one reserved space, so that helps. Way too many people are not picking up their dog waste. Should consider hiring this company called Poo Prints so you can fine people for not picking up their dog poop. Also,cracking down on those owners that allow their dogs off leash.
response from property -Thank you for your review. We're sorry to hear the dog waste on the property is not being picked up. We work hard to keep the community clean, and make it a pleasant place to live. If you have any additional feedback please feel free to contact us. Thanks again. - The Mansions at Mercer Crossing Management Team
submitted by Joyce S. - |Recommended: YesThe Details — I love living here at the Mansions. The staff at the Leasing Office are so kind and professional. I see that the property management is working on some updates and improvements, and here are my suggestions 1 Add mirrors in the parking garage. There are so many times that people are driving and turning too fast without seeing a vehicle coming. 2 Add some shades umbrellas to the pool area. There is only one umbrella now. 3 Size up the trash bins by the elevator. They are always overflow.
submitted by Janice H. - |Recommended: YesI Think The Property Is Awsome — Quiet, spacious, luxurious apartments with high ceilings and beautiful floors. Secure parking garage.
response from property -Janice, Thank you so much for the review! We are so glad that you are enjoying our quiet apartment community and your apartment. We work very hard to keep our communities peaceful and free of disturbances. Warm regards, The Mansions at Mercer Crossing Management Team
submitted by Dijon C. - |Recommended: YesIts Aight — .
response from property -Hello, Dijon Thank you for your rating. We would love to assist you in making your stay better and would love to hear any feedback you may have. Please feel free to reach out to our main office so we can gather more information. Warmest Regards, The Mansions at Mercer Crossing Management Team
submitted by Justin M. - |Recommended: YesTop 10 Hands Down — I love it here. This is by far one of the nicest apartments in the DFW.
response from property -Justin, Thank you for your kind words. We're very glad that you enjoy our community. Its been an absolute pleasure having you you here as part of our community. Thanks again, The Mansions at Mercer Crossing Management team
submitted by Dan S. - |Recommended: YesGreat — I think the complex is amazing. Tiffany and Robert in the front office are amazing. They treat you like family.
response from property -On behalf of our entire team, thank you Dan. We love hearing about our awesome staff, they work extremely hard to provide a great experience for our current and future residents. Kind Regards, The Mansions at Mercer Crossing Management Team.
submitted by Bryce G. - |Recommended: YesIt’s Amazing — It’s great
response from property -Thank you for your feedback. We're happy to hear that you think it is great here. We aim to make all our residents feel this way. If you have any other comments please feel free to reach out to us. Warm Wishes, The Mansions at Mercer Crossing Management Team.
submitted by Rodney C. - |Recommended: YesNew Tenant — as a new tenant I am hoping the maintenance staff with be better at keeping trash chute and hallways cleaner.
response from property -Thank you for your review. We appreciate your feedback about maintenance keeping the trash chute and hallways cleaner. We work hard to keep our community clean for all of our residents. If you have any additional feedback please feel free to contact us. Thank again. -The Mansions at Mercer Crossing Management Team
submitted by Tokiko C. - |Recommended: YesParking Blues — The parking issue is a concern since there are no parking spaces outside or along the side of the building. I hope towing is enforced at all times for non residents who park on levels 1 - 3. The garage gate has become a nuisance since it doesn't work properly most of the time.
response from property -Tokiko, We appreciate your taking the time to post this review. We pride ourselves on resident satisfaction. We would love to know how we can continue to improve. Please contact us at leasing@mansionsmercercrossing.com. Thanks! The Mansions at Mercer Crossing Managment Team
submitted by Say Y. - |Recommended: YesIt Is Great It Is Nice To Know That The Apartment Is Still Improving — Spacious, nice people, nice employees, great management
response from property -Say Yeong Siah, Thank you for your review. We're happy to hear that you appreciate members of our staff. We make it our mission to always maintain beautiful exterior and interior appearances. We are eager to receive more feedback, please call us at (469) 575-6312 or contact us via email at leasing@mansionsmercercrossing.com Property Management Team.
submitted by Maria R. - |Recommended: YesExcellent Location, Nice Property And Commodities , Some Neighbors, Meh — As a resident for the last 9 months, I am happy with the property staff Ashley is awesome and the maintenance staff is efficient and professional. The surroundings feel like you are walking into a hotel and the location is centralized so that everything is accessible. My only complaint would be neighbors who do not comply with the rules and forget that we are paying for luxury living but don't do their part to maintain the standards.
response from property -We appreciate your feedback Maria! We're proud to hear that we've provided a clean and luxurious community for you. It's great to hear that you've had positive experiences with both our office staff & maintenance, (shout out to Ashley!). We're always looking for ways to help our residents and improve our community. We would like to personally address your concerns you've been having with your neighbors. Please contact us at leasing@mansionsmercercrossing.com. Warm regards, The Mansions at Mercer Crossing
submitted by Sherterica B. - |Recommended: YesIts A Great Property — I love living here its just the parking is horrible. The guess are not parking on the 6th floor like the office advised. I rarely get to park on the 3rd floor of my apartment, I have to park on the 5th floor.
response from property -Sherterica, We thank you for taking the time to express your concerns. Please reach out to us directly, at leasing@mansionsmercercrossing.com or (469) 575-6312, so we can discuss any other issues you may have. We are here for our residents. Have a great day! Warm Wishes, The Mansions at Mercer Crossing Management Team
submitted by Sydney B. - |Recommended: YesMansions — I love the community, my upstairs neighbors are a bit loud and you can hear conversations. But other than that great place to live.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose