Ratings & Reviews

Overall Rating

4
(172 reviews)
95.3% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Hunter L. - |Recommended: YesMove-In Review — Move-in was smooth. When we got to the unit, the floor had just been cleaned with a very sticky cleaner that took hours to dry. The A C unit doesn’t seem to keep up with the heat.
response from property -Hunter, Thank you for the review. We are so glad that you were able to get all moved in and hope you will love it for years to come. We will always be around for our residents as needed for questions or if an issue that need to be taken care of very quickly. Warm regards, The Mansions at Mercer Crossing Management Team
submitted by Vineeth G. - |Recommended: NoPlease Dont Live Here — I am resident of Apartment and been staying from last year Please dont live here no proper maintenance and everytime problems from leasing office support no proper responses and worst here they send notices for money only
response from property -Thank you for sharing your feedback. We apologize that we did not meet your expectations while living here, but through your feedback, our community will continue to improve. We do wish you the best of luck and thank you again! Gracias por compartir sus comentarios. Nos disculpamos de antemano que no cumplimos con sus expectativas mientras vivía aquí, pero a través de sus comentarios, nuestro complejo seguirá mejorando. ¡Le deseamos la mejor de las suertes y gracias de nuevo!
submitted by Mandisa M. - |Recommended: NoNew Resident — I've had multiple issues since moving in.
response from property -Hello Mandisa, Thank you for taking the time to leave us a review. We're deeply sorry to hear that you've been dealing with issues since moving in. This is certainly not something we like hearing, and we'd like to look into this. Please contact us at [email protected] so we may assist you. Best, The Mansions at Mercer Crossing Management Team
submitted by Joe M. - |Recommended: NoAll the doors to enter the building have issues. The hallways are always nasty dirty and smell terrible. The parking garage is dangerous. People drive extremely fast and park wherever they want. The staff is not helpful. The rent is high for what you actually get in return. Tiny fridges, there are only 2 grills by the pool for all of the residents. The knobs on one of the grills gets so hot you can't touch it once the grill is on, so they really only have 1 grill that you can actually use. The elevators are always extremely dirty. This is the loudest community I ever lived in. People slaming doors all hours of the night and kids playing in the hallways all hours of the night. I wouldn't reccomend this property to any one. There are way too many options to choose this place. I can't wait to get out of here.
response from property -Hi Joe, We would like to apologize for your negative experience at our community. Thank you so much for your feedback, and we will resolve this matter. Please feel free to give the community director a call at 469-575-6312 to discuss further. Thank you, Mansions Team
submitted by Sarah A. - |Recommended: NoROACHES in hallways and now entering apartment. They do not have required sprays in apartments. Therefore, this will continue to be an issue. If you want to avoid roaches, then avoid living here. Already spoke to staff and the solution is to just keep spraying, granted one time Pest Control didn't show up. Parking is a hassle. Unless you want to pay for a reserved spot, then count on parking on level 5 if it's after business hours. Lease ends in August and cannot wait to move. Will continue to post pictures and the reality of living here.
response from property -Hi Sarah Adams, Thank you for taking the time to write a review about our community. We hope that you accept our sincerest apologies and we would like the opportunity to discuss and redefine your experience. Please contact us at 469-575-6312 or email us at [email protected] so that we may resolve this issue. Thank You, The Mansions at Mercer Crossing Team
submitted by Anthony W. - |Recommended: YesGood Property — Good property
response from property -Hello Anthony, Thank you for taking the time to leave us a review. We appreciate the positive rating! We take pride in offering our residents quality homes in a fantastic community. If you have any further feedback, please feel free to reach out to us at [email protected]. Best, The Mansions at Mercer Crossing Management Team
submitted by Jonathan R. - |Recommended: YesSmooth Move-In — I enjoyed the hospitality of all the leasing professionals. Carolina made our transition into the new apartment smoother than a baby’s bottom
response from property -Greetings Jonathan, Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. We are thrilled that our staff was able to help and to make this a smooth transition for you. We are here for the residents, have a great night. Best Regards, The Mansions at Mercer Crossing Management Team
submitted by Abigail L. - |Recommended: Yes. — .
response from property -Abigail, Thank you for the rating. We would love to hear more of your opinion regarding our apartment homes. Warm regards, The Mansions at Mercer Crossing Management Team
submitted by Cesar Q. - |Recommended: YesExcelente — Gran lugar estamos encantados de nuestro apartamento, del lugar en general y sobre todo de la atención del personal, en especial de la señorita CAROLINA, quien personalmente nos ha atendido de una excelente forma... muy agradecidos y felices de nuestro nuevo hogar
response from property -Thank you so much for your review! We always strive to make your living experience a great one!
submitted by Hyejeong J. - |Recommended: YesTwo Women Working In The Office — I lived here for quite a while. When I first moved in, 4209, the front door and house cleaning were a mess, but the male office staff handled it kindly and quickly. I don't remember this exactly, but I'm sure he gave me a choice. When I said there was a place with and without a washing machine, when I said I wanted a place with a washing machine, I said there was, so I moved to 9402, but there was no washing machine. I went down to the office on a working day and talked, but I felt quite bad as I gave a very unkind word and an unpleasant feeling with another female employee in front of me. I'll go and talk again next Friday, but I don't want to face the male manager and the two women at the office who were on the moving day today.
response from property -Hello, Thank you for taking the time out of your busy schedule to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure. Thank You, The Mansions at Mercer Crossing Team
submitted by Camry B. - |Recommended: YesSign The Lease — Everyone on the staff is so friendly and helpful. Any questions I have, they are willing to answer even if I call multiple times. The cleanliness of this complex is amazing, I definitely chose the right place to live
response from property -Hello Camry, Thank you for taking the time to leave us a review. We appreciate the positive rating and kind words! We take pride in offering our residents a clean, comfortable community. If you have any further feedback, please feel free to reach out to us at [email protected]. Best, The Mansions at Mercer Crossing Management Team
submitted by Rickey H. - |Recommended: YesReally Nice Place To Live — Complex is real nice Covered parking is a nice plus Area is pretty An real close to Dallas which is perfect
response from property -Hello Rickey, Thank you for taking the time out of your busy schedule to share your opinion. We are always hard at work doing everything we can to deliver high-quality experiences to every one of our residents. Customers like you make doing what we do a pleasure. Thank You, The Mansions at Mercer Crossing Team
submitted by Dinesh P. - |Recommended: YesNew Move In Experience — I moved in recently, Kylan, the staff is exceptionally friendly. Property needs to have enough parking spots for each floor. Perimeter road needs to have temporary parking spots to unload things from car as parking garage has only one entrance. Great high ceilings, nice walk-in closets.
response from property -Hi Dinesh, Thank you for taking the time to leave us this review. We're sorry to hear that you didn't feel your experience merited a higher rating. We work hard to make the experience as pleasant as possible for all of our residents, but we understand that some residents have concerns. We'd love to hear your thoughts on what we can do to help our tenants have a better experience and would welcome your candid feedback. If you have anything you'd like to share with us to help us improve the situation, please feel free to reach out to us anytime at 469-575-6312 or email us at [email protected]. Again, we'd love to get your feedback so that we can resolve any concerns you may have. Thank You, The Mansions at Mercer Crossing Team
submitted by Osmar H. - |Recommended: YesOk — Ok
response from property -We always strive to provide top-quality service to every guest and we are pleased to hear that you have enjoyed your experience here at The Mansions at Mercer Crossing!
submitted by Carly A. - |Recommended: YesOverall — Beautiful location Feels like a very safe location, and very calm
response from property -Hello Carly, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and positive response! We take pride in offering our residents a comfortable, welcoming community within a fantastic location. If you have any further feedback, please feel free to reach out to us at [email protected]. Best, The Mansions at Mercer Crossing Management Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Mansions at Mercer Crossing, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose